Beta support

HANYULEX Support

Use these steps to resolve the most common beta-testing issues.

Audio does not play

Check that the device is not muted, increase media volume, and confirm the app is online the first time a word or sentence is played. Previously played audio may remain available from the device cache.

AI feedback is unavailable

Confirm the device has an internet connection, then try submitting the response again. AI feedback is formative; a teacher should make the final instructional judgment.

Progress or teacher feedback is missing

This beta keeps learning records on the current device. Progress does not yet synchronize between different phones, browsers, or teacher devices.

Send beta feedback

When using the TestFlight build, open TestFlight, select HANYULEX, and choose “Send Beta Feedback.” Include the theme number, the screen, what you expected, and what happened.

Reset the beta

Open My progress and choose “Reset progress” to remove learning records stored on the device. This action cannot be undone.